Our Warranty Policy
Peace of Mind with Every Project
At Maserat Developments, we stand firmly behind the quality of our workmanship and materials. With over 20 years of experience in luxury home renovations, we deliver not just beautiful transformations but durable solutions built to last. Our comprehensive warranty program reflects our commitment to excellence and customer satisfaction.
Why Trust Maserat With Your Home
Our commitment to excellence is reflected in every aspect of our work, including our comprehensive warranty program.
20+ Years Experience
Two decades of excellence in luxury home renovations and construction.
Building Code Excellence
All our work exceeds local building code requirements for lasting quality.
Transparent Documentation
Clear warranty terms and comprehensive documentation for your peace of mind.
Warranty Coverage
Lifetime Workmanship Warranty
Our craftsmanship is guaranteed for life. If any issues arise due to installation errors or faulty workmanship, we will address them promptly at no additional cost to you. This warranty is transferable to new homeowners should you sell your property.
1-Year Materials and Installation Warranty
All materials used in your renovation are covered for one year from the project completion date. This includes windows, flooring, cabinetry, plumbing fixtures, HVAC systems, and other installed components, ensuring they perform as expected.
Manufacturer’s Warranties
Many of the products we use in your renovation come with their own Manufacturer’s Warranty. This includes items like windows (typically covered for 5-10 years), appliances, and roofing materials. We will provide you with all necessary documentation for any manufacturer’s warranty, so you can be fully informed on how to access this coverage if needed.
Many products we install come with their own manufacturer warranties, including:
- Windows (typically 5-25 years depending on the manufacturer)
- Appliances (1-10 years depending on the product)
- Roofing materials (20-50 years depending on the product)
- HVAC systems (typically 5-10 years on parts)
Upon project completion, we provide you with all necessary documentation for manufacturer warranties, enabling you to access this coverage if needed.
Our Commitment to Excellence
Transparent Documentation
Upon project completion, you’ll receive a comprehensive warranty package that includes:
- Detailed warranty terms and conditions
- All manufacturer warranty information
- Maintenance recommendations for your new installations
- Contact information for warranty claims
Building Code Excellence
All our work is performed by licensed professionals who adhere to or exceed local building code requirements, ensuring lasting quality and safety.
Quality Materials
We use only premium-grade materials from reputable suppliers, further ensuring the longevity of your renovation.
Warranty Coverage & Follow-Up Service
Our commitment extends beyond the completion of your project. In addition to our Lifetime Workmanship Warranty, we offer a 1-Year Warranty on Materials and Installations, ensuring that all materials used in your renovation perform as expected. This includes windows, flooring, cabinetry, plumbing fixtures, HVAC systems, and more.
We understand that minor issues can arise, and when they do, our team is here to help. Common concerns such as small cracks in drywall or nail pops will be addressed quickly at a time convenient for you. However, if more serious issues occur—such as plumbing leaks or electrical problems—we recommend contacting us immediately to ensure your home remains safe and secure.
Ontario Building Code Compliance
All our renovations exceed the requirements set forth in the Ontario Building Code. This compliance ensures that your renovation meets or exceeds all safety and quality standards required by law.
Consumer Protection Act Coverage
As per Ontario’s Consumer Protection Act, you are entitled to certain protections regarding the quality of workmanship and materials. Our warranty policies meet or exceed these legal requirements.
What’s Covered
Common Post-Renovation Issues
We understand that minor issues can develop after completion. Our warranty covers:
- Drywall cracks and nail pops
- Cabinet door adjustments
- Grout or caulking failures
- Tile issues related to installation
- Plumbing leaks from our installations
- Electrical problems with our work
What’s Not Covered
- Normal wear and tear
- Damage caused by homeowner negligence or misuse
- Changes resulting from home settlement or seasonal movement
- Modifications made by anyone other than Maserat Developments
- Acts of nature or circumstances beyond our control
Contact Us: Call 416-876-1052 or email support@maserat.ca with a description of the issue and photos, if possible.
Evaluation: A warranty specialist will assess your claim within 2 business days.
Resolution: We will schedule necessary repairs at a time convenient for you, with emergency issues addressed within 24-48 hours.
Follow-up: After any warranty work, we’ll follow up to ensure your complete satisfaction.
Emergency Issues
For serious issues that pose safety concerns—such as plumbing leaks, electrical problems, or structural concerns—please contact us immediately at 416-876-1052. We prioritize these claims and respond within 24 hours.
Have Questions About Our Warranty?
Our customer service team is ready to answer any questions about our warranty policies and how they apply to your specific project.
Or call us directly at 416-876-1052
